Case Study Stage 3

CASE STUDY STAGE 3 4

CaseStudy Stage 3

GenericStrategy: Cost Leadership

BusinessProcess to Be Improved: Employee and Customer Scheduling

ITRequirements

IT Requirement

Importance/Relevance

High,Medium,Low, or

Not Applicable (N/A)

Explanation for Ranking

(Write a minimum of3good sentences for each both the process to be improved and the case study should be mentioned in each explanation the data used in the process should be included in the explanation where applicable.)

1

Usability

Medium

The usability is high for the business since both customers and employees will need to use it. Customers will use it in submitting their payments. On the other hand, employees will use the system in serving customers.

2

Maintainability

Medium

The functioning of the system is critical since it will help in the continuity of the business. Without proper functioning, the system may lead to errors. Maintenance will be important for effectiveness of the system.

3

Scalability

Low

The business is not seeking a lot of expansion since it is first of all seeking differentiation as its strategy. Besides, the capacity it is working at can accommodate any growing amount of work. In addition, the business will accommodate any growth as it continues with its operations.

4

Reliability/ Availability

High

This is because the system is important for the business strategy. A reliable system will be critical in helping the business in realizing its purpose. Also, a reliable system will help the business in carrying out its operations effectively.

5

Extensibility

N/A

Although future growth is important, it is not the chief focus at the moment. The system for extensibility can be implemented as the business continues with its operations.

6

Portability

Low

The system does not need to be portable since the system is only business focused. All the operations of the business can be carried at the business’ premise.

7

Security

High

Maintenance of the business data is critical. Security is much needed so as to ensure that the information that the business uses for its competitiveness is not leaked out to its rivals. Besides, it is important to keep customer data safe.

8

Data Accuracy

High

Accuracy is much needed for the success of the business. In case there is no accuracy, the business may make losses since errors may show profitability when there is a loss. Besides, accuracy is necessary for the payment of the business’ liability.

9

Data Completeness

Medium

This is because complete data is necessary for full operation of the business. Besides, completeness of data will help in the reliability of information that the business has.

10

Authentication

11

Enterprise Systems (ERP, CRM, SCM)

N/A

This is because the data being handled by the business is not complex. Also, the enterprise systems would call for additional costs. Furthermore, the business has not reached a level, where it can be required to use ES.

12

Networks

Medium

This is because networks are necessary in the sharing of data. Employees can share with each other while at the business premise. Also, networks may be important in providing customers with feedback.

13

Database

Medium

This is because the database can aid in storing critical information for the business. Also, the database will help in the management of the business operations in an easy manner. Furthermore, the database will be critical in providing information for future perusal.

14

Data Warehouse

N/A

This is because the business has not reached the level of having a data warehouse. The operations of the business are not that extensive to store a lot of data. Furthermore, data warehouse may be implemented at any time in the future in case the business requires it.

15

Data Mining

Low

Although the business requires information from customers in order to serve them better, data mining is required only in certain times. Besides, the business already has a channel where it can get information that is, it can get information through customer feedbacks.

16

Business Intelligence

Low

This is because the business is not concentrating with a lot of raw data. The information it receives from customers can be put into practice without necessarily using analysis tools. Also, business intelligence systems are not among the priorities of the business.

17

Decision Support System

Low

This is because the business does not collect a lot of data that needs to be analyzed. However, this may be sometimes necessary for easy decision making.

18

Business-to-Business eCommerce

Low

This is because it is not a priority to the business. It is not necessary for the business to deal with another business online. The operations of the business can be confined within the business itself.

19

Business-to-Consumer eCommerce

Medium

This is because the business can use the system in keeping in touch with consumers. Any customer feedbacks can be channeled well to the business through the system. Furthermore, in case of any problems, it can be easy for the business to communicate to the customers.

References

Dumas,M. (2013). Fundamentalsof business process management.Berlin: Springer.