Case Study Stage 4

1

CaseStudy Stage 4

  1. Introduction

Thepaper covers the proposed technology solution for UMUC Haircuts.

  1. Proposed IT Solution

APoint of Sale system would help to meet the customer requirements andimprove on the service delivery of UMUC Haircuts. A Point of Salesystem helps to compile clients’ history and performance statisticsover a period of time. The statistics to be captured by the systeminclude names, date and payment details. Employee will be given logindetails to give them access to the database. The employee can thencapture all the customers’ details and the appointment dates. Themain features of POS include USB plug and play, quick transactiontime, able to extract detailed reports as and when required, able toprocess EFTPOS transactions even when the network is unavailable withthe help of Electronic Offline Voucher (EOV) feature [ CITATION Kee07 l 1033 ].

  1. Implementation steps
  • Vendor agreement

PaymentExpress is a leading EFTPOS dealer and will be responsible forsupplying and maintaining the POS. The main issues in the agreementare costs and equipment to be supplied, reviewing and acceptance ofthe system, ownership, invoicing, insurance verification, timelinesand reporting. The initial supply and installation cost will be$5000.

  • Hardware and Telecommunications

Myrawill be required to install a PC in her business premises. Theterminal hardware required is IngenicoIwl250.This is a wireless terminal for taking payments. The hardware has thesmart card and magnetic stripe reader capability. A simple Local AreaNetwork (LAN) requires to be installed. The network can be installedwith the help of the Local Internet Service providers (ISP).

  • Configuration

Theconfiguration will involve six steps the vendor will provide thepersonnel to do the configuration.

  1. Beginning set up which involves setting up an administrative account, pricing, stock set up and POS items.

  2. Naming the categories

  3. Labeling the POS buttons

  4. Configuring a POS button

  5. Adding products to the POS system.

  • Testing

ThePOS will first be installed for a 3-month trial period. During thetrial period, Myra will be able to determine if the system is workingwell.

  • Employee preparation

Duringthe trial period, employees will be trained on how to use the system.Aside from how to use it, the employees will be trained on how tomaintain it. An expert from Payment Express firm will be workingclosely with Myra even after the trial period is over to ensure thecompetency of employees.

  • Data migration

Previously,Myra used manual methods of data storage. Once the employees havebeen trained, they will enter the data into the system. Theconfiguration will help to ensure that all the appointments made andthe employees work schedules are captured in the correct button.

  • System use

POScan be used by any employee. They will be assigned with individualpasswords so as to track any changes made to the data. Initially, allquestions will be handled by an expert until the employees are fullyable to use the system.

  • Maintenance

Serviceand maintenance will be exclusively done by Payment Express. Thiswill help to ensure employees concentrate on their main duties.

  1. Conclusion

POSwill help to improve service quality. Customers can pay for theservices with electronic cards. The tamper-resistant nature of thePOS helps to improve the security of UMUC Haircuts’ database.

References

Newton, K. (2007). The Definitive Guide to the Microsoft Enterprise Library. Berkeley, California: Apress.