Haircuts Stage 3

6

HAIRCUTS STAGE 3

HaircutsStage 3

GenericStrategy for Competitive Advantage: Supplier Power

BusinessProcess to Be Improved: Implementation of a new IT Strategy (CustomerAppointment System)

UMUCHaircuts have identified managing of appointments as one of theirmajor challenge. They are certain it might lead to loss of customersto the new competition. However, they have identified a solution,Customer Appointment System, which will manage scheduling ofcustomers appointment. Currently, Mrya uses a manual system to makereservations that seems not to be ideal in many ways. Appointmentsare always mishandled and at times leaving customers dissatisfiedwith their services. If the proposed solution, the CustomerAppointment System, is well implemented, UMUC Haircuts stands toimprove its efficiency. Most importantly, it will provide the basisfor a competitive advantage over other similar businesses withintheir market vicinity (Kotler&amp Keller, 2011).With efficiency, they are likely to retain their customers if notwelcoming new customers.

Similarto any software solution, Bocij, Greasley &ampHickie (2014) Laundon &amp Laundon (2013) assert that it isparamount to define all the functional requirements. These are themost basic features the Customer Appointment System will need topossess in order to deliver what is required by both the customersand UMUC Haircuts. In addition, depending on the team tasked withdeveloping the solution, there might be other additional featuresdubbed the non-functional requirements that essentially make thesolution better by complementing its basic functionalities. InHopfgartner (2015) confirms that it is vital for the functionalrequirements to be explicitly defined, as they are the basicguidelines for both the system design and analysis. The table belowwill assist Myra’s in mapping out all functional and non-functionalrequirements for the proposed solution.

Requirement

Relevance

Explanation

1

Usability

High

Usability design is crucial in ensuring that the solution can be used with ease. The customers do not have to be taught on how to use the system. Nonetheless, they have to be able to make appointments and payments with ease.

2

Maintainability

High

At any given point, a system can succumb to bugs or need new features. The overall system design should allow for seamless upgrades and or maintenance.

3

Scalability

Medium

The proposed system should be able to scale to meet the stakeholders demands. The system should have the ability to grow and accommodate new features with ease.

4

Reliability/ Availability

High

Since the system will be accessed at any time of day, it should be available at all times. Most importantly, it should perform all the required and expected functionalities.

5

Extensibility

Low

Since the system is developed for a specific function, there is little need for it to be extensible.

6

Portability

Low

There is little need for the system to be ported to other platforms. An ideal approach would be to develop a mobile web app, which clearly is portable or rather accessible on all devices that support web browsing.

7

Security

High

Security is by far one of the most crucial components. Since the proposed solution will provide the ability to make payments for appointments, dealing with sensitive data is delicate, thus security of the system should be top notch.

8

Data Accuracy

High

Data accuracy is in line with security. Most importantly, the system should promote data integrity at all levels from payments, to correct appointment allocation especially in terms of hairstyle and appointment dates.

9

Data Completeness

High

All the information and data should be complete. It is vital for the design approach considers current and future data demands of the system as well as that of the business.

10

Authentication

High

For security purposes, the system will house data such as login credentials and process payments. Any operations provided by the user might need to be verified at the server side and the system shall achieve this through authentication.

11

Enterprise Systems (ERP, CRM, SCM)

Medium(CRM)

For sustainable growth, the system should implement a mechanism to ensure that they keep in touch with their customers. Whether the customer is new or old, it is crucial to engage the customer to ensure they are satisfied. Most importantly, is keeping a good relationship with all customers and prospect clients.

12

Networks

High

Since an ideal solution will be a mobile web app, the organization should ensure that there is reliable network infrastructure to ensure availability and reliability of the solution.

13

Database

High

Like most software applications, all data manipulation has to be stored and or retrieved from a centralized location. A database to house all the data and information for the clients and the business is paramount.

14

Data Warehouse

N/A

The application size and previous data were not demanding enough to require a dedicated data house. Despite the fact that a data house can be incorporated, it would not be feasible.

15

Data Mining

N/A

Most of the functional requirement and data processing of the application are not demanding enough to require data mining services. Moreover, data mining is applicable to big data sets of which, the proposed solution cannot meet now.

16

Business Intelligence

Low

The information stored in the application might be minimal but very crucial to the organization as an entity. Ideally, the business intelligence essence of the data is minimal for the first time the application rolls out.

17

Decision Support System

N/A

The functional requirement of the system can only act as a data source for a DSS. On the other hand, the proposed solution is expected to perform independent of any DSS.

18

Business-to-Business eCommerce

Low

There is minimal need to integrate the proposed system with another system. Considering that the system is expected to be scalable, should the need for this functionality arise in prospect, the suggested system is anticipated to accommodate the changes.

19

Business-to-Consumer eCommerce

High

The primary functionalities of the system are in line with offering improved services to the customer. By letting customers book appointments remotely, the system offers improved services to its customers.

References

Bocij,P., Greasley, A &amp Hickie, S. (2014) BusinessInformation Systems: Technology, Development and Management for theE-Business.London: Pearson.

InHopfgartner, F. (2015). Smartinformation systems: Computational intelligence for real-lifeapplications. Cham:Springer.

Kotler.P &amp Keller, K. (2011). MarketingManagement (Fourteenth Edition).Harlow: Prentice Hall.

Laundon,K &amp Laundon, J. P. (2013) ManagementInformation Systems.London: Pearson.