It is important tomotivate the employees though sometimes it is difficult due to thefinancial burdens that may accumulate. The managers may be willing,but the financial flow of the company failure to meet the projectedprofits and target. Generation X-IT Help Desk employees are motivatedby non-monetary incentives because the compensation or reward is notin form of money. It is a promise that is given when the employeemeets the target with the set timeframe. Nonmonetary incentivesconsist of material objects that are given to the employees. Forinstance, it can be jewelry or precious metals that will keep onrotating among the employees who have met Generation X-IT goals(Scott, 2010). The precious metals or jewelry makes the employeeswork hard so that he or she can win it or retain it for a secondchance. Competition within the departments is recommended based onthe fact that high-quality product that is required in large capacityto meet the demand of the customers is attained.
The performance ofGeneration X-IT Help Desk employees is improved based on that theemployee’s morale is increased (Jared, 2015). For instance, when aprecious metal is given to the employee it implies that the entireGeneration X-IT will recognize him or her as an expert in ITprofession. A help desk employee may come up with a computerizedsystem that will be indicating the customer name and number so thathe or she can be given the services that he or she requires. Thisimplies that the organization will meet the client needs and thusretaining the customer and gaining others. When the employees aremotivated it indicates that the organization will achieve in terms ofprofit because when the client’s need is met then he or she will bea regular customer (Andrew, Nora, Allen and Karl, 2009). GenerationX-IT may be the most competitive company comparing with other ITcompanies since the employees will work to attain the company missionand vision so that they can be the best in the market.
Andrew, b., Nora, M., Allen, W. and Karl, K. (2009). The Role ofMonetary and Non-Monetary Incentives in the Workplace as Influencedby Career Stage. University Of Florida: Florida.
Jared, L. (2015). Differences Between Monetary and Non-MonetaryIncentives. Houston: Texas available fromhttp://smallbusiness.chron.com/differences-between-monetary-nonmonetary-incentives-26139.html
Scott, J. (2010). The Benefits of Tangible Non-Monetary Incentives.Mclean: Virginia. Available fromhttp://theirf.org/research/the-benefits-of-tangible-non-monetary-incentives/205/