Organizationalbehavior (OB) refers to the study of the human behavior within anorganizational setting, the interface between the organization andhuman behavior, and the actual organization. Organizational behavior,according to Robbins & Judge (2014), may be categorized intothree levels, namely individuals in the organizations, work groups,and how the organizations behave.
Havingtaken half an hour at a mall, and closely watching how individuals atwork dealt with the public, there were two types of peopleextroverts and introverts. Robbins & Judge (2014) observed thatthe two types of people can operate within the external behavioralworld, people, ideas, reflection, and action. As I observed, Inoticed that the introverted workers were actively involved withtheir work. They tend to involve a buildup of energy, whilereflecting, and acting again. These extroverted workers were takingbreaks before embarking on their work again. On the other hand, theintroverted type of people I observed at the mall acted by expendingtheir energy. That is to say, these kinds of workers actively workedwhen they are alone, which means they work well when they have timeto reflect before they act.
Frommy observations at the mall, the traits equally the same with that onthe Big-Five scale are openness, extraversion, and agreeable with thecustomers complains and needs. One level of agreeableness forinstance was that of a worker who after observing him for a while,exhibited a sense of warmth, cooperativeness, and welcoming tocomplains, demands, and acknowledgement from his clients. The type ofworkers that are considered to be agreeable are those ones who have atendency to be cooperative and compassionate, unlike those that areantagonistic and suspicious towards other people (Robbins &Judge, 2014). These types of workers are more effective because oftheir easy approach and ability to embrace change with theorganization’s needs. I would rather manage extroverted workers.The management implications of the extroverted workers includechallenges in handling them and directing their reflections,especially after they have made up their mind. Conscientiousness inworkers means that they are self-motivated, perform better, and areunlikely to miss work.
Robbins,S. P., & Judge, T. (2014). Essentialsof organizational behavior.Boston: Pearson.